FAQ

Browse our shop, open any product to read its details, choose your quantity and click Add to Cart. When you are ready, go to your cart, click Proceed to Checkout, fill in your delivery details and confirm your order.

An account is not always required, but creating one makes it easier to track your orders, save your details and reorder your favourite products.

Yes, as long as it has not been dispatched. Contact us as soon as possible at info@svhltdl.com or through our contact page with your order details and we will do our best to update or cancel it.

Each product page shows the available quantities. If you need a quantity that is not listed, contact our team and we will tell you what is possible.

Yes. For larger orders, contact our team directly so we can confirm availability, pricing and delivery options for your location.

First check your spam or promotions folder. If you still cannot find it, contact us with the name and email you used at checkout and we will confirm your order status.

Out-of-stock products cannot be ordered at the moment. Contact us and we can tell you when it is expected back or suggest a similar product.

All available payment options are displayed at checkout. If you have a question about a specific payment method, contact our support team before placing your order.

Yes. Our checkout is protected and we handle your personal and payment information with care. We never ask for sensitive details outside our official checkout or support channels.

Yes, product prices on our website are shown in US dollars (USD).

Yes. We run regular deals, such as seasonal discounts on selected strains, and newsletter subscribers receive 15% off. Check our shop and homepage for current offers.

Enter your code in the coupon field in your cart or at checkout and click apply. The discount will show in your order total before you pay.

Prices reflect the type of product, its quality, quantity and availability. Premium and rarer strains or concentrates are usually priced higher than everyday options.

Yes. Shipping is free on all orders within the USA.

Yes. SVH Botanical serves customers worldwide and ships to many countries where our products can be lawfully received. Contact us before ordering to confirm delivery to your location.

Delivery time depends on your location and the shipping method. Our team will give you an estimate when confirming your order and keep you updated until it arrives.

Yes. Our team keeps you informed from dispatch to delivery. If you need an update at any time, contact us with your order details.

We only deliver to destinations where our products can be legally received. Because laws change, please contact us to confirm availability for your country before placing an order.

Delays can happen because of courier volume, weather or customs checks. Contact our support team and we will check the status and keep you informed.

Contact us as soon as possible with your order details and photos of the package. We will review it and make it right under our money-back guarantee.

If your order has not been dispatched yet, contact us immediately and we will update your address.

All orders are shipped in plain, discreet, unbranded packaging, packed to protect your products and reduce odour.

Our packaging carries no product branding or descriptions on the outside, so your purchase stays private.

We only use your details to process and deliver your order and to support you. We handle your information carefully and do not sell it to third parties.

Only if you subscribe to our newsletter. You can unsubscribe at any time using the link in any of our emails.

Yes. We offer a 30-day money-back guarantee. If something is not right with your order, contact us and we will work with you to resolve it.

Email info@svhltdl.com or use our contact page with your order details and a short description of the issue. Photos help us resolve things faster.

Contact us right away with your order details and a photo of what you received, and we will arrange the correct product or a refund.

Once your request is approved, we process it as quickly as possible. Our support team will confirm the timeline for your payment method.

We offer indica, sativa and hybrid flower, hash, edibles, CBD products and wax, cartridges and vape pens.

Indica strains are generally associated with relaxing, body-focused effects and are often chosen for the evening. Sativa strains are usually linked with uplifting, energetic and creative effects and are often chosen for the daytime. Hybrids combine genetics from both. Effects also depend on each strain’s terpenes and cannabinoids. Read our full guide: Indica vs Sativa vs Hybrid.

Terpenes are natural aromatic compounds in the cannabis plant. They give each strain its smell and flavour, such as citrus, pine, berry or diesel, and are believed to influence the overall character of the experience.

THC (tetrahydrocannabinol) is the main compound in cannabis responsible for its psychoactive effects. CBD (cannabidiol) is non-intoxicating and is often chosen by people who want plant-based wellness products without a strong high.

Hash is a concentrated cannabis product made by collecting and pressing the resin glands (trichomes) of the plant. It comes in many traditional styles, including Afghan, Nepalese, bubble hash and scissor hash. Learn more in our complete guide to hash.

Distillate is highly refined and very potent but has fewer natural flavours. Live resin is made from fresh-frozen plants and keeps more of the original terpenes. Live rosin is made without solvents and is valued for its full flavour. See our vape cartridge guide for details.

Edibles are digested, so their effects take longer to start, often between 30 minutes and 2 hours, and they usually last longer than smoking. Always start with a small amount and wait before taking more.

Think about the effect you want, the time of day you plan to use it and the flavours you enjoy. Each product page describes type, effects and flavour. If you are unsure, our team is happy to suggest options. Popular choices include Northern Lights, Purple Kush and White Runtz.

Before a product is listed, we look at its appearance, aroma, cure, consistency and reputation. We also review customer feedback continually so our menu keeps improving.

Store flower, hash and edibles in an airtight container in a cool, dark, dry place, away from heat and sunlight. Always keep products locked away and out of reach of children and pets.

When stored properly, flower and hash keep their quality for months. Edibles should be used before the date on their packaging. Heat, light and air reduce freshness and potency over time.

Only adults of legal age in their jurisdiction (21+ in most regions) who are permitted by local law to purchase marijuana products.

Marijuana laws vary by country and state. Customers are responsible for making sure that buying, receiving and using marijuana products is legal where they live. Please only order if it is lawful for you.

Start low and go slow. Choose a milder product, use a small amount, and wait to see how you feel before using more. Avoid mixing with alcohol, and use it in a safe, comfortable setting.

No. Never drive or operate machinery while under the influence of marijuana.

We advise against mixing marijuana with alcohol or other substances. If you take medication, are pregnant or nursing, speak with a healthcare professional before using any marijuana product.

Stay calm, find a quiet and safe place, drink water and rest. The effects will pass with time. If you feel unwell or symptoms are severe, seek medical help immediately.

We sell to adults only, provide clear product information, publish educational guides and share safe-use advice so every customer can make informed, mindful choices.

Email us at info@svhltdl.com, use our contact page or message us on WhatsApp using the button on our website.

Our online support is available 24/7.

We aim to respond as quickly as possible, usually well within a day.

Visit our feedback page to see what customers say about their experience.

Our blog has in-depth guides on strains, hash, vape cartridges and more, written to help you make informed choices.

SVH Botanical has years of experience serving adult customers worldwide. Learn more about our story on our About page.